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      It's a Complicated Feeling - Support HubSpot Employee Review

      2.0
      29 Mar 2019
      Support
      Recommend
      CEO approval
      Business outlook

      Pros

      The training I was given at HubSpot was nothing short of excellent. I learned a huge amount of technical knowledge, which was definitely a huge investment. The snack kitchen, free beer, dog-friendly office space, and technical aptitude of the office was really enjoyable.

      Cons

      Support definitely feels like a cog. You're expected to know more about the whole suite of software than 90% of the company, it changes all the time, you are at work 9 hours a day with an unpaid lunch break, you will inevitably work weekend shifts (though not often), and also work 11-8 shifts, especially when starting out. The salary is not great for support. They recently improved it, but it's still not competitive. It was really hard to move out of support. The job is presented as a catalyst for growth and moving into other branches of the company. And this was true for some, but it interviewed for no fewer than 5 internal jobs and was not given actionable feedback. I had two really poor experiences with managers. When I was there 80% of managers where first-time managers, and I never really felt supported by either one. I was giving mixed messages about my performance. My numbers were always good, but it was always implied that I wasn't working hard enough. These cons added up to a hard to digest lifestyle and poor self-esteem. My manager even suggested I should leave the company because I wasn't happy, instead of asking how she could help. She is a very celebrated manager now. It makes me uncomfortable.

      avatar
      HubSpot Response
      7y
      Hi there, thank you for your feedback. Although it was tough to read, it's important feedback that we hear and imperative that we learn from folks who didn't have the best experience with us. I'm truly disappointed to hear about your experience with your manager, and agree with you that we need to ensure we celebrate small wins on the path to greater, bigger picture issues--I'd welcome the chance to connect and learn more about your experience offline if you're interested in doing so, please send me an email. If not, just know that I'm chatting with Alison about how we can ensure that we celebrate small wins and are thoughtful around how we help our managers grow (we've already made some great strides there this year in my opinion thanks to Emily and David's leadership)), but if you'd like to connect further, happy to do so. Thank you for your honest feedback, Katie

      Explore other reviews about HubSpot

      5.0
      19 Apr 2026
      Sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great place to build career, is generally able to pivot where change is needed

      Cons

      remote can be tough when first starting

      2.0
      22 May 2026
      Individual contributor
      Recommend
      CEO approval
      Business outlook

      Pros

      The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

      Cons

      Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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