Great benefits, nothing to complain - Customer Support Specialist HubSpot Employee Review

4.0
12 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Benefits are great, there is room for career growth, fully remote work available.

Cons

Lots of talented folks here so it might be competitive

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HubSpot Response
7mo
Thanks so much for sharing your feedback! We’re really happy to hear you’re enjoying HubSpot’s benefits and flexibility, and that you see opportunities for growth here. We’re proud to work alongside so many talented teammates who raise the bar and make HubSpot a great place to learn and grow. Thanks for all that you do for our customers and for HubSpot.

Explore other reviews about HubSpot

5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

HubSpot is a great product especially with all the addons

Cons

Need better training into each hub.

2.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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