Technical Support Agent - Support Technician Hostwinds Employee Review

Working at Hostwinds has its perks: - Collaborative Environment: The company encourages teamwork and personal growth. - Cutting-Edge Tech: You get to work with the latest technologies. - Work-Life Balance: Hostwinds values your personal time and offers competitive pay and benefits. - Learning and Skill Growth: They support your learning and help you stay updated in the tech field. - Career Advancement: It's a place where you can move forward in your career.

One less significant drawback of working at Hostwinds is that, like any job, it may involve occasional challenges or learning curves. However, these challenges can also contribute to personal and professional growth.

Very laid back environment The non management staff are great and middle management always seem stressed out

Under paid. The job posting I replied to offered $17 an hour, but when I interviewed they said we start at $13 and then give you a pay bump after 3 months. I worked there for 6 months and did not see an increase. Management is plain unhelpful when it counts. You can ask the front line supervisor for help and you will always get vague answers. I was let go after giving my 2 weeks notice. I had no prior disciplinary issues. It was only because I found a better paying job. The job was advertised as technical support and was really a CSR position mixed with technical support. I am a technician but I spent more time dealing with sales and billing than I did technical issues. Abusive customers whom management are aware of, but they continue to leave the front line people powerless to defend themselves and management will not step in when the clients are being cruel to their support people. Unless you want to be a developer there is no real forward movement in the company. If you want to work in technical support it is impossible to move beyond tier 1 since the majority of their upper tier technicians are remote. My paycheck was constantly late! They would blame their bank if a holiday fell at all during the pay period. They would not even apologize or acknowledge that this happened. You were expected to just deal with it.