17 Mar 2020
Honor Response
6yWe appreciate your feedback on your experience at Honor. The people in the Austin office and the team culture here is really great, and we’re glad to hear that they were a bright spot in your time with Honor. Regarding managers, we have had several organizational changes as we continue to test and learn the best organizational model for our unique business, which unfortunately has led to difficult, but necessary layoffs. We do have confidence in the geographically aligned operation model that we’ve recently moved to, and our hope is that we can now build the right structured team and grow all of our people, managers included, to excel in their roles. As for our People team, including our HRBPs and Learning and Development, we have recently made investments in this team to further support all employees at Honor, regardless of role or level. We also appreciate your feedback about connecting our corporate teams in San Francisco to our field operations teams. We have taken this feedback and have made more efforts in 2020 to connect our leaders in San Francisco to our daily operations in Care, which has been proving fruitful.