Case Manager - Case Manager HomeFirst Employee Review

2.0
8 May 2017
Recommend
CEO approval
Business outlook

Pros

When stability isn't assured and management have disinvested in staff, you can count on morale to be low, so low that if you stick it out, you can gain a promotion when people around you are rapidly gathering the sense to quit.

Cons

This is a failed institution that began with the best intentions but through desperation for financial stability, management began to prioritize quantitative results over a quality of service. The shelter doesn't treat people with dignity or respect, it's simply one of the only shelters that San Jose has to invest in and we're stuck with it now that we've gone through zoning hell. 'Little Torture' shall remain. The best services this agency provides are those that come from outside agencies. Lets not forget the bedbugs! Where have you ever heard of a CEO, CFO, Project Director, and a handful of staff leave one agency within 4 months. I seriously felt like I had Stockholm Syndrome at this place and the grass is so much greener on the other side.

Explore other reviews about HomeFirst

5.0
2 Jul 2024
Recommend
CEO approval
Business outlook

Pros

-Benefits -Pay -Management -Company looks out for all their employees -A variety of paid trainings to make you feel confident at your job -Room to grow -Positive work environment -Support

Cons

-Equipment in the call center is outdated and shared between employees.

2.0
8 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Meaningful work assisting unhoused unsheltered individuals and families experiencing homelessness obtain housing and/or shelter -workday variety— no day is the same as the last working with folks on the streets -entry level field and office experience with at-need populations

Cons

-values of the company are just words that can change with absolutely no change to company policy or procedure for clients or employees -an environment tolerant of discrimination, harassment, and unprofessionalism (eg. vulgarity, innuendos, and racist slurs) -tolerance for petty theft (FRAUD) and bullying -no raises, just 3-4% cost of living (COLA) adjustments that everyone at the company gets including the C-suite employees who are already making hundreds of thousands a year plus benefits. -high turnaround for frontline workers due to a high stress job -no living wage for frontline workers -very few safety guardrails and guidelines actually in place due to lack of accountability and oversight

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