Stay away from HRCC - Senior Manager, Product Management Hilton Employee Review

1.0
2 Jun 2025
Recommend
CEO approval
Business outlook

Pros

None, there are discount perks for hotels but they are hard to come by and plan for

Cons

Micromanagement Gaslighting Lies Overworked Unrealistic expectations At Hilton you are expected to be a pawn in someone else's scheme. An original thought will lead you down a bad path. You are expected to detail every task you complete in order to send management a summary of what you do weekly. You are a ticket taker, solely there for someone else's gain. If you try to offer a perspective, alternative solution or a realistic timeline, you will be publicly ridiculed, shamed and punished. To the point that after ~50% of meetings, you will leave sobbing. You are in constant unproductive meetings (9-14/day). When suggesting to reduce or consolidate the number of meetings per topic, someone will talk to leadership about your inability to fit in with the Hilton culture and blame you for the departments failure. Employees are silenced and in constant fear of being patronized publicly. Stay away.

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5.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good managers and employees, Hilton family pricing

Cons

Very slow location in Houston

2.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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