The worst company I've ever worked for! - Guest Service Agent Hilton Employee Review

1.0
6 Mar 2015
Recommend
CEO approval
Business outlook

Pros

Eat for free and the medical benefits. That's the only pros I can think of, everything else is a con.

Cons

They don't care about you, no recognition for hard work, the upselling program is a scam!!! They write you up for every single thing, and are so quick to tell you that they will fire you!

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5.0
11 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

good compensation and hours, friendly managers

Cons

a little bit disorganized and rude customers

3.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great staff and lowermanagement. Last general manager was unfriendly and not very helpful.

Cons

I was supposed to get long tenure status for lifetime friends of family with my veteran status. Worked at Hilton 9+ years. Supposed to get 1 year for my veteran status (according to the handbook at that time) which would make 10 years. HR supposedly turned in application in August 2024. I even followed up and was told they were working it. It's been almost 2 years and haven't heard anything yet. Very disappointed and dissatisfied. Guess I won't be staying at Hilton Hotels.

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