Good place to work, challenging, fast-paced and global - Anonymous employee Hilton Employee Review

4.0
14 Nov 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Realize that my perspective is that of a Senior Director level position with HWW corporate- I imagine the reviews will vary according to role, location, etc. The corporate leadership for Hilton is, for the most part, outstanding. Those in C-level positions are smart, approachable and respectful- particularly in brand leadership and marketing. The perks are good, particularly if you like to travel, and the people around the world are fun to work with. There are some that are difficult, mostly legacy types, but not any more than anywhere else.

Cons

It's a big company, so decisions can linger. There is quite a bit of arrogance with the Americas Sales operation- they think they're the elite of the company- and sometimes treat others that way- but that should be improving, as there's been a reorganization there. The team member travel discount program is pretty bad- there's a lot of talk to improve it. Compensation isn't especially high on average.

Explore other reviews about Hilton

5.0
5 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Best workplace ever! Great team, benefits, travel and hotel stay perks!

Cons

No Cons to mention at this time.

2.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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