When the going gets rough, they throw employees overboard - Information Technology Hilton Employee Review

The company has consistently failed to plan ahead for the next downturn / next crisis (ie: the pandemic). So, when the economy hit a pandemic-sized iceberg, their first reaction was to jettison a large amount of staff who had stuck with the company through pay freezes, pay reductions, furloughs, repeated reorganisations , etc. Staff gave Hilton their loyalty but, despite Hilton's rhetoric, that loyalty was a one-way street.