Blocking available hours when you were initially told that you can build your hours around your life (yeah right), tech issues, trying to get time off, unrealistic sales goals, putting in place systems/metrics that are next to impossible to meet especially since the types of calls that reservation specialist take have changed, horrible communication, nothing is consistent and pay is horrible starting at $9.00 and hour you are over worked and UNDERPAID the pay rate went up only after employees continued to complain. There is something they call "customer face time" that is affected by any and everything that takes you away from the phone whether the issue is tech related on your end or Hilton. I lost power due to a hurricane and could not work and my CFT was affected and I was written up for it. If you work for a company and the employees are actually providing WAH leads for other companies and you work from home and still dread to get up and log on to work something is definitely wrong.