Running on Talent and Trauma - Customer Success Harri Employee Review

1.0
14 May 2025
Recommend
CEO approval
Business outlook

Pros

1. Some truly talented colleagues who are here for the right reasons. 2. You will absolutely get your cardio in, sprinting from shifting priorities to fire drills to full-on identity crises, daily. 3. Hone your ability to self-manage. Imagine "Survivor," but the island is on fire and the host is actively sabotaging you.

Cons

Where to begin? Imagine if your company was run like a reality show, but not the fun kind. Think more “The Apprentice” meets toddler tantrum in an echo chamber.” The CEO is what you’d get if you combined boundless ego with zero impulse control and sprinkled in a dash of gaslight-scented cologne. His leadership style is equal parts micromanagement and chaos theory. If something goes right, he singlehandedly carried it across the finish line (in his mind). If something goes wrong, he’ll personally assign the blame to the nearest warm body. Leadership meetings resemble group therapy, but with less self-awareness and more slides. The executive team’s top skill is finger-pointing, and their second is forming strategic committees to plan around the unpredictable decisions of the CEO and COO, who operate with the emotional regulation of a toddler fresh off a juice box bender. Women in leadership? Blink and you'll miss them. Unless you're ready to drink the Kool-Aid, bring your pom-poms, and become a full-time ego fluffer, your stay will be brief. If you work here and aren’t interviewing, I hope your health insurance includes mental health support, because Stockholm syndrome is real and evident. It's the only possible reason I can think of for people staying as long as they do. It's why I've stayed as long as I have, I'm just lucky enough to have seen the light. There ARE good people here. There are even good ideas. But those ideas get buried under a daily landslide of impulsive mandates, vanity projects, and energy spent trying to “manage up” to avoid a meltdown from the top.

Explore other reviews about Harri

5.0
29 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Harri is a strong place to work if you care about building real products that solve real problems in hospitality and retail. The leadership team is thoughtful, accessible, and genuinely invested in long-term outcomes—not just short-term optics. Decisions are grounded in customer impact and operational reality, which shows up in how teams are prioritized and supported. What stands out most is the people. Teams are smart, collaborative, and willing to challenge ideas constructively. There’s a strong sense of ownership and accountability, and leadership trusts teams to execute rather than micromanaging. You’re expected to think, not just follow instructions.

Cons

Some people are used to perfection or walking into a job with fully standardized, mature processes already in place. Harri isn’t that kind of environment and that’s actually the upside. You’re encouraged to challenge how things are done, push for change, and implement processes that genuinely add value rather than just follow “how it’s always been.” What I appreciate most about Harri is that it’s a place where you grow. Leadership, including the CEO, actively pushes everyone to keep learning, think critically, and level up. If you want a static role with rigid guardrails, this may feel uncomfortable. If you want ownership, influence, and real development, it’s the right place.

4.0
7 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Harri is a very dynamic company. The pace is fast and the business is constantly evolving, which keeps the work interesting and creates opportunities to be involved in new initiatives. One thing that stands out is the transparency from leadership. The executive team communicates openly about company direction, progress, and challenges. That level of visibility isn’t something you see at every tech company and it helps employees understand the bigger picture. There’s also a strong focus on innovation. Harri is already a leader in the hospitality workforce space but the company continues to push the platform forward rather than getting comfortable.

Cons

The speed of the company means priorities can shift as the market evolves. It requires some flexibility, but it’s also part of what makes the environment exciting.

See reviews by: Helpful|Rating|Date|All