Pros
- cool environment -free lunch -no shoe atmosphere - great work location -1 year flyaway
Cons
-Blind leading the blind as far as training goes. It's all college graduates with no payroll experience. Small businesses use this service to help make educated business decisions, however, people providing support are not well educated in the subject matter - PE's (aka managers) have no connection to the work that their team actually does, wouldn't be able to do the role of the workers they manage. -High metric expectations. -If you are in a customer facing support role, you will literally answer calls for 6 hours in a row (maybe more during busy tax season) and have no time to actually work on the problems that people are calling in about -Unrealistic social expectations - they want everyone to drink the Gusto kool-aid and if you don't want to hang out with your co-workers after work you are ostracized -Clique-like environment - feels like you are back in high school -Support team has to work mandatory weekends during the tax season - although the position is sold as M-F job -Operation Team puts more money, thought and time into giving Gusto swag to their employees than fixing the problems in their software -Internal bugs are not addressed in a timely fashion which leads to just stringing customers along -Can only get hired there if you know someone there - promotions are also not always based on merit, but on social