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      Guardian Security Systems

      Engaged employer

      Guardian Security Systems reviews

      Pay and the Managers are just terrible. - Customer Service Representative Guardian Security Systems Employee Review

      2.0
      16 Jan 2014
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      NONE. You will be under appreciated, wrote up for things that don't even happen, and its just terrible.

      Cons

      The supervisors don't seem to know anything. If you ask a certain supervisor he gives the answer then he will check with another supervisor to ensure he knows what he's talking about and it turns out to be the wrong information! The pay is terrible! After all the bull crap you have to put up with they pay you total crap. The company all around is a hot mess. The way they do things is terrible especially the clause about active military people can't get out of a contract even if they were deployed!

      Explore other reviews about Guardian Security Systems

      5.0
      25 May 2017
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      This company cares about it's employees and they are always looking for ways to recognize us for all of our hard work . We receive awards , monetary gifts , holiday meals and town halls each quarter so we know the direction that the company is headed . Each employee feels like you are part of something great . We do take allot of surveys but that is because this company wants to know what they are doing right and how they can improve . You can approach any member of management and HR with anything they will drop what they are doing just to help you !

      Cons

      Its sad that more help do not know about this company !

      1.0
      7 Mar 2016
      Dispatch supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      None. If we have an issue we no longer go to HR. We have to go to the director (his rules).

      Cons

      If we go to see the director about a complaint then he trumps up some reason to fire the one who went to him. Terrible working conditions. We are promoted as a "state of the art" dispatch center, but the truth is the cubicle walls are filthy and so is the carpet. It's soooo nasty that there is no management offices on the dispatch floor. The director puts no effort into the dispatch floor and we do not get incentives like care and tech. Plus the raises are a joke with 1-3 percent being the normal raise each year. Also call center manager does nothing all day long

      1
      avatar
      Guardian Security Systems Response
      10y
      Hello, I am so sorry to hear you are not satisfied with our company. It is unfortunate you are airing your grievances this way but I am happy to address them. Our staff has multiple opportunities to give us feedback on how we are doing and what we can do better. Quarterly town hall’s, monthly brown bag lunches with me, and an open line of communication to myself and the senior management team are just a few of the options we have. A few of the things you noted are incorrect. Our dispatch floor is constantly being improved and we take pride in monthly carpet cleanings, fresh paint, and technology enhancements. Multiple managers also office on the floor and I also office in the conference room on the east side of the floor and am always open for anyone to come by and let me know how we can do better. We recently did an employee satisfaction survey and we will share the results at our next town hall, but we are proud of the good feedback and working on areas where our team said we could improve. We certainly do not want one of our team members working in a company they do not like nor feel proud to work in so we might not be the best company for your needs. Thank you for the feedback. Sincerely, Richard Ginsburg
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