Horrible Experience - Motorcoach Operator Greyhound Employee Review

1.0
14 Jun 2015
Recommend
CEO approval
Business outlook

Pros

- You get to drive a bus (if you like them, it is a pro) - Excellent training program (as far as customer service training, interacting with persons with disabilities, and learning how to maneuver the bus) - Rewarding feeling when passengers tell you that you did a good job - No superior standing over you for majority of the day - Free food/drinks at terminals and some rest stops

Cons

- Cannot get enough sleep to safely operate the bus (5 -6hr) even though they tell you that you will get adequate time to rest (They will call you back to work 8 hours of being away from work at times (9 hours on average); 1hr to get home - 8 hours left, 1 hour to get back to work - 7 hours left, 30 mins to 1 hr to get ready for work, 6.5-6 hours left, 30- minutes to unwind - 6 hrs left, 20 minutes to fall asleep - 5.5 hours left to sleep! <- and that's if you don't live too far away from the garage) - The extra board is stupid and an outdated way of scheduling which creates unpredictable work assignments causing lack of sleep and inability to prepare for routes beforehand; it also contributes to sleep deprivation - You have to play games with dispatch to get your 1 day out of 7 off from work (it really should be 2 days considering the sleep deprivation) - The appalling displays of poor customer service, rude, and downright mean-spirited behavior from terminal workers, fellow bus drivers, and supervisors is enough to make you embarrassed to where the Greyhound uniform - Buses are raggedy and have a bad turning radius except for Prevost X3 which is almost exclusively on the east coast and "important cities"; don't ever drive 102-DL3 with Zf transmission (so terrible going into loading slip on incline!) - The garage has an unorganized method of passing out buses; buses are either late, dirty, or unacceptable for the passengers - They claim that they are shorthanded and that they don't have workers, however they have multiple workers spread out sitting up in foreign terminal cities doing nothing! - They have a drive cam on the bus so that they blame you if you hit a deer -_- - The Greyhound safety men are "out to get you" (they should be concerned about the lack of sleep drivers have but what evs) - The department of transportation/ state troopers are out to get you too - Extremely weak union even though they pretend to be so tough (they let the abuse from dispatch/Greyhound happen to drivers)

Explore other reviews about Greyhound

5.0
30 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Good pay and work with hours

Cons

Now closed station and no longer there

2.0
17 Feb 2026
Recommend
CEO approval
Business outlook

Pros

You will receive 9 hrs for rest time (unless there’s an issue) which is beneficial when over the road.

Cons

Payroll discrepancies will burden your time. It’s imperative to check your pay DAILY and submit claims immediately else your upcoming paycheck will be wrong. Do not expect management to help. You’ll rely on older drivers for input on and off the road. Runs are supposed to be assigned the day before and this is not reality. Expect late / early calls with misinformation. Mgmt will not honor your vacation block schedule (Mon 12:01 thru Sun 6am PTO week) and contact you for assignment. They will interrupt your vacation week in hopes you’ll take an assignment. Guaranteed days off are also a cause of friction. When your GDO approaches they will try to assign work then claim you forfeited the day off and need to continue in service. “Based off the needs of the operation” is their blanket excuse. You have to reach out to union rep and push back. If you report Fatigued more than once they will write you up. And this is after denying your guaranteed days off. Training is fast tracked and once OTR you’ll realize how much information was withheld. Especially during breakdowns or passenger escalation.

See reviews by: Helpful|Rating|Date|All