Underpaid and Unappreciated - Customer Service Representative Gopuff Employee Review

Despite working from home, we are kept under intense scrutiny, and are required to inform them when we go to take a bathroom break, or if we have to go unavailable for any reason such as a package arriving or swapping out the laundry. As well as that, the two 15 minute breaks policy is applied to every single employee - even if they work in states that that isn’t legal in and are required more of a break. There’s also major pay discrepancies. Folks who have been working at goPuff for years are still making under $14 per hour, while new hires are being hired at $15+, the rate team leads are also paid, and then being let go not even a month later due to them not actually performing any tasks that they are required to do; such as putting themselves on mute and letting a customer speak to silence and never responding, or the digital, chat-based equivalent of that, to which we are all punished for by newer, stricter requirements being put into place. When anyone asks about a raise, they claim “HR is working on evening out the pay in the upcoming weeks.” And then they say it every time, for over 2 years. Management does not support us, nor do they look out for us. People are swapped between team leads and managers seemingly at random, so when you try to reach out to your team lead, they have to inform you that you have a new team lead. goPuff may be worth billions on the outside, but on the inside, the employees are paid peanuts in contrast to other customer service jobs.