Account Manager SMB - Account Manager SMB Gartner Employee Review

3.0
15 Jun 2015
Recommend
CEO approval
Business outlook

Pros

Excellent training program and provides a reputable name on your resume. You will have the opportunity to work with some pretty unique companies and learn about their corporate IT needs by working with the CIO. It's a fun position if you like to learn and casually read the research on trending technology topics.

Cons

Since I started working there, the opportunity to succeed has diminished and I wasn't able to meet the kind of financial compensation I was promised/expecting (despite doubling the NCVI I needed for Winner's Circle and having excellent sales numbers). Bonuses became hard to achieve, quotas are higher, and worst of all, the territories in which you have to prospect from are extremely small and continually diminishing. It was hit or miss... a few people received great territories and opportunity while many others were bound to have unfortunate, bad years that were out of their control. Even though I luckily had a great year, the compensation was mediocre and it's hard to sustain that success the following year. Another unrelated "con" is the location... Fort Myers. Yep, Fort Myers is hands down one of the most boring places as a young professional. It's a retirement community city so you'll most likely need to drive to Tampa or Miami every weekend to find something to do. Overall, the compensation is decent if you're coming straight out of college for your first job. However, it isn't a position you want to be in long-term. Be sure to use the role as a stepping stone to something better.

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5.0
11 Jun 2026
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CEO approval
Business outlook

Pros

Opportunity for quick growth, great work/life balance.

Cons

You are competing with hundreds of other new grads for the same promotion.

2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote work and great benefits

Cons

Compensation consistently lags behind market standards, and the culture suffers from entrenched favoritism that undermines any sense of meritocracy. Certain managers routinely elevate friends they’ve brought into the organization, creating an inner circle dynamic that erodes trust and team cohesion. Decision‑making often feels politically driven rather than performance‑driven, and it shows in how accounts are assigned and supported. There is a noticeable lack of operational understanding at the middle‑management level, particularly around how to structure books of business that give reps a fair shot at success. The result is predictable: widespread underperformance, constant turnover, and a region where hitting quota has become the exception rather than the norm.

2
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