Great brand on the outside, mess in the inside - Anonymous employee Gartner Employee Review

Management is mostly made up of salespeople who lack any inter-personal skills and are usually from the CEB side of the business. Loads of new initiatives are introduced internally to enhance the employees experience but are forgotten after a few weeks. Huge differences between GBS and GTS and does not feel like one organization. There is a massive lack of representation all over the company, from the associate level all the way to senior management. The graduate roles are advertised as having a fast and clear career path with a max of 18 months in order to progress to a Quota Bearing Role. You only get promoted if you know the right people and play your cards right politically. Even then, you are moved to the Mid Enterprise side of the business and have to work you way up again to Large Enterprise where you spent your time and built relationships during the graduate role. Constant KPI changes (every 6 months) to fit "business needs". Around 12 people have left the company from the graduate role since Q4/2019 (all of ethnic minorities). Your performance is based on the product you are put in and the people in your team. External hires are preferred over internal candidates and even when an internal candidate gets the chance to progress it is mostly due to their relationship with senior management and not necessarily based on their performance. Recognition is skewed within the organization - someone who has an easier territory with a lower quote is celebrated more than a person who has a much higher quota and tougher territory. Flow of internal communication is a joke.