Has potential, but lacking execution for Client Services - Client Partner Gartner Employee Review

1.0
22 Oct 2019
Recommend
CEO approval
Business outlook

Pros

- Good salary and benefits (such as private health insurance from day 1) - Good work life balance for Client Services.

Cons

- Lack of mentally demanding role. Although the core focus market for many of the client service roles are for high performing individuals, much of the work isn’t very mentally stimulating (look at your client list, ensure they are engaged, repeat). - Poor communication from leadership - no visibility on their vision, no inspiration from the top on professional development. Many people only stay a few years and then move due to lack of development. - Business stuck in 1980s - i.e Lack of flexibility in working. There is no standard work from home policy at Gartner or working on other offices (for Client Services). Very old school, this is your desk and you sit at it, policy. I.e no chance to change your scenery or choose where you want to sit! - Although there is a free shuttle to the station, the office is far from any amenities.

Explore other reviews about Gartner

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Relative to other talent competitors, Gartner does a great job in providing opportunities for growth and advancement, with associates who possess the right mindset and drive the right business outcomes advancing more quickly.

Cons

While Gartner is continuing to grow, the pace of growth has temporarily slowed in recent years due to macro-economic factors and the misperception that AI is positioned to replace the business & technology insights that Gartner provides to its clients. It's been great to see the actions being taken this year to combat this perception and further invest in AI solutions internally to empower the organization.

2.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Great health benefits and salary - A few great colleagues - Talk a lot about inclusion but this has slowly been falling to the wayside - I have been struggling the write this for some time as I wish there were more positive things to say

Cons

- Leadership that does not see anyone or anything but themselves - The company has been imploding for a while lying to the public and the street - Killing off the research model has been the final decision that has made many decide to look elsewhere (including me) - Lay off after lay off has created a culture of fear

3
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