Pros
Strong Brand, exposure to great content and opportunity to support CIOs and IT Executives in the challenge of the digital transformation of their firms
Cons
In spite of the fact that we are told that we are providing strategic support to our clients, the End User organisation is run by the spreadsheet very much in call center way. Engagement metrics in most cases do not correspond to the value received by the clients and do not guarantee retention but, nevertheless, not meeting them equates to being named and shamed in public through the stack ranking system and eventually being put on a plan. A senior manager recently said that our priority should be ‘mission over metrics’, but he was purely paying lip service to the idea, everything that comes from the top points in the opposite direction. Flexibility is completely absent at all levels and the company is constantly making cuts despite double digit growth for many years in a row.