Battered and broken - Retention Specialist GEICO Employee Review

1.0
12 Nov 2021
Recommend
CEO approval
Business outlook

Pros

I enjoyed working for GEICO when I started back in 2013. The culture was just amazing, "We work hard and have lots of fun" is what the director at the time had said. The pay was good, you work with quality people and profit sharing is wonderful.

Cons

I could go on and on, but my hope is that someone who can make changes within the company sees this. I developed several different illnesses from the stress of working at Geico for 8 years. I just left in March when it had literally turned into hell. I would never go back, the culture has become toxic and disgusting. They want you to work until the point of burn out and then want you to work 10x harder. It's never enough for them, high rated agents on average got 1% raises this year, myself included. Since Todd Combs took over for Toney Nicely the company has fallen. Extremely understaffed due to a mass exodus, agent abuse by clients and management, and constant scrutiny over everything you do. It's the most micromanaged company you could ever work for.

Explore other reviews about GEICO

5.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance and pay

Cons

Long hours sometimes depending on demand

5.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Strong opportunities for career growth Many people are willing to mentor and support others without expecting anything in return Supportive culture, even from people who may not know you personally Increased focus on education and development, especially for leaders More company activities at the local office, which has been a welcome change Fun associate engagement opportunities like escape rooms, art activities, games, and food events So many opportunities for recognition

Cons

There are still some areas where the company appears to be rebuilding trust and confidence Change is noticeable and appreciated, but some improvements are still in progress Feedback has clearly helped shape recent changes, and it will be good to see that progress continue

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