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      GEICO

      Engaged employer

      GEICO Reviews

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      2.6

      23% would recommend to a friend

      (12,677 total reviews)
      avatar

      Nancy L. Pierce

      40% approve of CEO

      23% positive business outlook

      Ratings by category

      3.2

      Diversity and inclusion

      3.0

      Compensation and benefits

      2.6

      Career opportunities

      2.4

      Work/Life balance

      2.2

      Culture and values

      2.1

      Senior management

      GEICO has an employee rating of 2.6 out of 5 stars, based on 12,677 company reviews on Glassdoor which indicates that most employees have an average working experience there. The GEICO employee rating is 28% below average for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      13K reviews
      5.0
      25 Oct 2018

      Customer Service Agent

      Inbound customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      PTO sick pay and vacation. Easy growth within company. Extremely supportive mentors, supervisors, and management. Overall great company!

      Cons

      If you aren’t able to learn and retain information QUICKLY, this may be difficult for you to maintain employment. The support is always there but it’s not an easy job. Customers sometimes are angry as with any position or company, if you can’t handle someone yelling, cursing, or calling you names, this could be a stressful environment. You have to remember in one ear out the other and not let it affect your work results.

      4.0
      25 Aug 2017

      Geico Claims

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Geico is overall a good company. If you work hard, you will be rewarded in the form of raises, more favorable shifts, and promotions. At the entry level, each supervisor is assigned to about 9 employees, so you can have more individualized attention. With that being said, there are also sup's all over the floor so if yours is busy, another is happy to help. The environment is friendly, often having parties and contests to boost office morale. Pay is good, benefits are excellent

      Cons

      Very micro managed, very strict metrics (but everything is layed out in front of you so its not unexpected) some unfavorable shifts. Not a lot of work/life balance, you clock in and go go go until you clock out, can be stressful.

      avatar
      GEICO Response
      8y
      Thank you so much for taking the time to review us! One of the things that we pride ourselves on is that our associates are truly devoted to creating a caring, family-like atmosphere. The job is, understandably, stressful in Claims, but we know that having the ability to fall back on a team is the best for everyone's success. Overall, we want to make sure our associates are secure in that they're providing the best service possible for our customers in their time of need; this type of environment and individualized attention is so important and can affect every aspect of the job. We know you work hard (and play hard, too), so we're always so honored to be able to reward people's success and determination with raises and promotions. Again, thank you so much for taking the time out of your day to write this review. And, of course, we're so glad that you were a member of the GEICO family and are confident enough in us to leave a review. - GEICO's Corporate Recruiting Team
      2.0
      12 Jul 2023

      "We've never laid anyone off"

      Field auto claims adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay relative to experience required. The best aspect of GEICO is that it forms a great stepping stone to a better company.

      Cons

      The worst and largest disconnect between upper management and lower management I've ever seen. You are a number. Plain and simple. You are replaceable, expendable, and will CONSTANTLY find that new and "exciting" changes are made to the company to F you just a little bit more every month. Profit sharing? Gone. But don't worry! We'll increase bonuses to compensate!... Well, not this year... But maybe in the future! 401k match? Not for 6 years of slavery, bucko. Flexibility? LOL. Here's a new app, it's going to tell you when, where, and how to be. What, you BELIEVED us about you managing your own schedule as an adjuster? HAH. Job security? Oh yeah, we've never laid anyone off. Never.... We just.. "Excessed" them. Yeah, that sounds good. Entire departments were "excessed" overnight with no warning. What do you mean it's the same as a layoff? No it isn't. We would never lay off thousands and thousands of people with no warning. We simply.. Reduced our workforce. Work life balance? We'll pay you for 7.75 hours.... But don't fall behind on the 30 claims we give you per day! Or that could hurt your metrics! And we'll need to get you back on track or we might need to consider lay-.. Excessing you. No overtime though. The pay is good. Not good enough to deal with the company. Get in, get licensed, get some experience you can draw from on your next job interview. Then get the hell out.

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      Glassdoor has 13,213 GEICO reviews submitted anonymously by GEICO employees. Read employee reviews and ratings on Glassdoor to decide if GEICO is right for you.