The pay and insurance is very good. Made a lot of friends. Profit sharing is nice. Can't think of anything else.
Cons
Extreme stress. Very difficult call metrics. Rude supervisors. Unrealistic AHT. Did I say rude supervisors? Very rude. Questionable coverage practices.
Interesting problems to work on.
Good benefits.
Decent pay.
Cons
Managers will gaslight you and upper leadership is constantly changing, so expect projects you're working on to be thrown out every 6 months.
Many people burn out and quit after some time and are never back filled, so you'll be expected to take on their workload.
Some of my colleagues were working 80 hour work weeks to keep up with the work load and yet told they were not performing well enough.
There also wasn't much diversity.