Great No-Skill Job - Customer Service Representative Foundever Employee Review

4.0
27 Jan 2024
Recommend
CEO approval
Business outlook

Pros

-No prior experience needed -Full Benefits 3 months in (Health, Dental, Vision, etc.) -Comfortable Indoor environment -Fairly easy and manageable

Cons

-Your job depends on people giving you 5 star reviews, and people not giving you low reviews, and you can't proactively prompt them to reveiw you (in case if you felt they would give you a 5 star) -It is a customer service position, so the job is inherently demeaning. It's nothing over the top, but still, you have to go out of your way to suck people's [redacted]. And if you when you do, if you get a bad review despite doing a good job, then you're at fault for not sucking hard enough. Again, nothing over the top, but man it sucks knowing your employment is based on strangers proactively going out of their way to give you a review.

Explore other reviews about Foundever

5.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

7 week training to get a person ready to go into production.

Cons

Work hours depends on clients needs. So hours may vary.

2.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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