DON'T DO IT - Anonymous employee Foundever Employee Review

Everything else. No, seriously. I read the bad reviews and I thought it was just lazy people who didn't care about the company that wrote them. In fact, I even told me husband that. No. The reviews are super accurate and I feel like a jerk for ever thinking that. They tell you the training will be 4 weeks.. it's not even 3. The training does NOT prepare you for the job. They have a simulator that is supposed to be like the real thing but most of the features don't work so you cant learn. They basically just go over slides all day long for the 3 weeks and then throw you to the wolves and when I say wolves I mean live calls but it's only a couple a day bc they filter them during the live call training period. A few a day seems fine but when you have no idea what you're doing, it is torture especially when you're dealing with medicare. We also had a chat with the team, our coach, and subject matter experts (SME) for "help". Most of the time they just told you to look in Kit (our information website) and that was it even if you absolutely couldn't find the answer. We were also told by our coach that they were watching when we asked questions in the chat and they were being used against us. She also told us they would ignore us if they didn't want to answer, which happened often. I, personally, asked maybe 20 questions the entire month and a half I was on the phone (which is less than 1 a day) but they were still used against me even though I was brand new and the chats were SUPPOSED to be for help. I asked probably around 20 but closer to 10 were actually answered and not ignored. I was also not one to answer stupid questions. I only asked when I NEEDED to know and was still ignored half the time by SMEs and coaches. That also leads me into coaches. My coach was AWFUL. She tore us down and told us how pathetic we were and how we were the absolute worst team in the company (I wonder why!). Also, if we did anything wrong, she made us all drop everything and get on a conference call so she could talk about how the person did whatever they did and how terrible they were. She was also fond of threats if we didn't do EVERYTHING her exact way no matter how we were actually trained to do it. She made one girl quit bc she was on a conference call and wanted us all to get into the training room but the girl was having tech issues which is normal for Sitel so our coach got on the phone and talked about how stupid the girl was... long story short, the girl had been on the phone the entire time and was just having issues with the website so she heard everything. She never came back. She made another team member cry while on a conference call. She also caused me to quit for basically the same reason. She got on a conference call and talked about how she was ready to write me up on the spot bc I was ON THE PHONE with a customer and wouldn't answer my chat or PERSONAL CELL PHONE when she called. You arent even supposed to have your cell phone with you during work hours yet she expected me to answer it WHILE i was on work phone with a customer. I was on the phone with the customer, in a chat with a subject matter expert who was trying to help me (which my coach was in also), and looking for the info i needed in kit which is a separate website and she got mad that I didn't answer her back RIGHT THAT SECOND. So much for the customer comes first attitude. I didn't go back after that. I was always either the first or second ranked on the team. My adherence was always 95% or above unless I had tech issues and I got a 100% on my last call review which happened BEFORE this incident so I was by no means a crappy worker and she knew I was a valuable asset to the team and I still got tore down almost every single day. Also, toward the end, she pulled 3 of us into a chat and told us we would be happy because they changed our schedule to evening shift without even talking to us about it. I was NOT happy as I had chosen my shift for a reason and had prior engagements. I was the only one who said something to her about it right then so she changed me back to my old shift (not before asking why which was none of her business) but one of the other girls didn't say something until later and was forced to take it. They absolutely don't care about your work/life balance. She also often held us after work for 30 mintues with only 1 - 2 hours notice to have meetings to tell us how horrible we were and then told us we should be grateful that she did it after work so we could get overtime. I missed things I had planned because of that and others had to somehow arrange for their kids to get picked up or be taken care of. We were not grateful and i suspect not many people would be. Everything about my experience was horrific except my coworkers. I wouldnt have lasted as long as I did without them. I will warn you that they read all of your chats even the private ones between coworkers, so don't say anything about the boss or anyone actually. I had a coworker do that and she was called out in front of everyone on a conference call. The first job I was offered was permanent but, for some reason, they moved me before I started and the one I actually worked was temporary so wasn't offered benefits. Pay is $9 for everyone no matter the campaign or your experience. The only way you can make more is to move up. If you value your sanity, just believe the reviews and don't do it!!!!! If you think you can get past all this, try to stay away from AON. The company doesn't care about you AT ALL. Even though you work for Sitel, you have to go by AON metrics. We were told if we didn't go to break at our EXACT break time, we just didn't get one bc AON wouldn't approve it EVEN if we were on the phone. I went without one or both breaks many days. It's also dealing with health insurance and a lot of Medicare so unless you're extremely knowledgeable in that area, I'd advise staying away. It was hard to pick up especially when no one would help you. Just a horrific overall experience and I'd say just dont! Working at home isn't worth being talked to like a dog every single day, I can promise you that.