CSR - Customer Service Representative Foundever Employee Review

Thank you for your feedback! I just wanted to take the time to address some concerns that you have brought to the table. Sitel is an outsourced company as such raises are determined per client contract. As of April 1st every associate received a $2.00 raise on top of the already scheduled raises. I also do not know many companies that are willing to give 4 raises with in the first year of employment. I for one am thankful for this. Advancement is not a popularity contest. Decisions are made based on individuals dedication, performance, willingness to be a team player, previous history etc. The application process is set up to go through the HR team initially and trickles down to direct supervisors. Advancement opportunities may seem difficult to accomplish because the competition is fierce! We have already given 60 advancements this year alone and that does include those that were willing to go with paid relocation to our sister sites. As for recognition there are several programs set in motion to provide recognition but one should be dedicated with a positive attitude and one will receive much more. The first is the "Director All Stars", There are also rewards for good MSATs, as well as Metrics ribbons to be displayed on your lanyard. Not only that but this company goes above and beyond to provide plenty of merchandise freebies (bags, sunglasses, pens, photo holders, water bottles, cake (every month for birthday celebrations)candy, weekend meals etc...) on a regular basis. I have worked with Sitel for over 2 years and not once have I noticed a roof leak. If you can point out where they are I would be happy to get that addressed. There are 4 working microwaves in the cafeteria at any given time. The majority of the time people do use the Sitel provided vendor. (The tacos today were delicious!) When supervisors do provide feedback consider they are constructing you to be successful at your job! Having been a supervisor I know for a fact that praise and recognition are just as important as constructive criticism, but also being an agent it is a different perspective. It is much easier to say from the agents perspective that, "All they say is what I have done wrong." Next time you go in for your one on one please try and pay attention for your own sake to what they recognize in you. If it really is never anything take a look at applying the feedback given. I only know of 2 managers that were hired in from outside of the company. Most of the managers start at agent status and work their way up the ladder by dedication (Hence another reason 60 promotions in a years time. People can move up if their passion and desire is voiced and applied). Even our site director started as an agent and with in 5 years has established his seat at the head. I certainly hope this explains some of the frustration and gives you an alternative and more positive perspective on the company.