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      Foundever

      Engaged employer

      Foundever reviews

      horrible skeezy company - Customer Service Representative for Usaa Foundever Employee Review

      1.0
      18 Mar 2026
      Customer service representative for usaa
      Recommend
      CEO approval
      Business outlook

      Pros

      stable hours okayish pay and incentives

      Cons

      works you like robots, cant take a bathroom break, calls are non stop and they dont let you go into acw for 30 seconds in between to catch your breath and tale a sip of water. coaches dont know what their talking about in or out of training, will tell you one thing and then you get in trouble for following what they say because thats not actually how the metrics work. the metrics are impossible btw. QA is horrible

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      Foundever Response
      1mo
      Thank you for taking the time to share your experience and feedback. I’m glad to hear stable hours and compensation were positive aspects of your time with Foundever. I understand fast paced customer service environments can sometimes feel challenging, and feedback regarding communication, coaching consistency, and operational support is valuable as teams continue working to improve the employee experience. Foundever encourages associates to share concerns and feedback through MAX and People Services so issues can continue to be reviewed and addressed appropriately. Additional feedback can also be shared directly at peopleservices@foundever.com. Thank you again for sharing your perspective. Jasmin at Foundever

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      2.0
      10 Jun 2026
      Account resolution specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Cons

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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