Tech Support is not the place to work - Technical Support Specialist Forcepoint Employee Review

1.0
13 Aug 2010
Recommend
CEO approval
Business outlook

Pros

- The people that work in the department are great. All very smart and hard-working people. - San Diego is a decent location

Cons

The management team is horrible. The VP makes up random goals with no thought as to how they will affect the team that actually does the work. The managers then apply extreme pressure to meet the quota for cases and get your perfect survey score because they want to make him happy. Then they all sit in their offices (VP isn't even in the same building) and never come out. Extremely unrealistic numbers without working all day, every day. Promotions are whack. You get 1 review a year, and they promote people randomly and not based on their knowledge about what matters....Websense's products. It's easier to get hired in at a high level then start out working at the bottom and going up. If you want to get anything you deserve, you have to fight tooth and nail for it. You'll be doing the job of 1 or 2 levels higher than you, but you won't get the pay. Everything else.

Explore other reviews about Forcepoint

5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

To see the evolution of Forcepoint over the last few years has been impressive. We continue to grow and invest in our company and people. I feel as if I make an impact in the company and always feel appreciated. Forcepoint is a great place to excel. Our CEO personally cares about the success of the people and company.

Cons

Fast paced environment, strategy changes as the market changes. fun but can be hard for some.

3.0
17 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Remote friendly. Good culture depending on the team.

Cons

I am making $185k total comp as a basic Marketing Manager. Not even a 'Senior' Manager, but just your basic peasant-class Manager. How can I be making as much money (or more) than some of the Forcepoint staff lawyers, more money than some junior-level medical doctors, but my job title is equivalent to that of some recent college grad? This matters because my job is Director-level in everything but title only. All my KPI's, performance reviews, and work, is at the Director level. But because I am a basic manager, some of my peers treat me as if I am 23 years old making $70k/yr with bare bones KPI's. This creates an awkward situation because I am paid more than many colleagues who have more senior job titles than me. But since we do not openly discuss salary, my peers do not know this and think my KPI's are basic, when really I have much higher KPIs than colleagues with more senior job titles It is silly that some peers are making 20-30% less than me, but have more senior job titles just because of tenure - which is a meaningless indicator of performance.

2
avatar
Forcepoint Response
1mo
Thank you for taking the time to share your feedback with us and we aim to use insight from current and former employees to continuously improve. Please feel free to reach out to a member of HR or the Leadership Team if you would like to share more feedback directly.
See reviews by: Helpful|Rating|Date|All