Stress, poor leadership from upper management - General Manager Five Guys Employee Review

2.0
7 Oct 2011
Recommend
CEO approval
Business outlook

Pros

If you can work for a District Manager that knows what they are doing you will probably have a little bit better experince then I did. It was a fun restaurant to work in with the right people. Menu is easy to learn.

Cons

1. Loaded down with forms, procedures and various internal inspections. Not a problem if they did not tell you to be on the cooking line 90% of your time. 2. Organization expanded on the restaurant end way too fast. Corperate office did not. Employees not getting correct pay. W-2s being late by 6 months for several employees. I even had to chase them for pay I was due after I was terminated. They paid me some of it and when I asked for reasoning, no responses from 2 people that handled payroll. 3. NEVER! I mean NEVER ask anyone, from Corperate that visit you store, questions on "why" or "how". I asked a question that my boss did not have an answer for and I was told by one of the owners "I don't know". The next day I heard I was almost fired for asking why we cook at a certain temp because the French Fry consistancy was a company wide issue. I learn by asking those who are supposed to be the experts. By the way, my asking came after He had already asked me what kind of issues we had been facing. I told him of several and he was on the phone in an instant fixing them. Being helpful is not incouraged but it is a serious threat to your employment.

Explore other reviews about Five Guys

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great environment. Lots of hamburgers available.

Cons

None that I can think of.

4.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

They will teach you everything you need to be successful. They have much higher standards than most places, one of the few places I'd have no problem eating at any location. They'll make sure you have everything you need to meet those standards, especially once you get to a management level. They have corporate trainers and the GM at my location was also great. I'm a GM at a different place now and my experience here left me well prepared me for that position.

Cons

Pay. That's the only reason I left, I would have stayed with the company if I could have gotten a raise and I would definitely return if they offered something comparable to what I'm making elsewhere.

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