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Firstsource Solutions

Engaged employer

Customer service - Customer Service Associate Firstsource Solutions Employee Review

4.0
24 Jan 2022
Recommend
CEO approval
Business outlook

Pros

Good to work for if you know your job good overtime rate at bubble time £19 hour

Cons

No help if your sick you get told your not when I had covid got told to go in to work after 4 days Isolation and if you can’t get there on the bus at 8 or 8:30 but there don’t care and if you late you get a disciplinary

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Firstsource Solutions Response
4y
Thank you for taking the time to write a review. We’re pleased to hear you enjoyed most of the time that you worked for us. We’re sorry to hear you contracted Covid and hope you are now fully recovered. Your comments regarding the handling of your absence are really quite concerning and not at all in line with the policies we have in place. We would like the opportunity to look into this further and kindly request that you contact the local HR Manager at your earliest opportunity. We will investigate your comments discreetly and ensure your anonymity is maintained. Thank you again for leaving a review and we wish you all the very best for the future.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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