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Firstsource Solutions

Engaged employer

Pretty horrendous to be honest! - Customer Service Representative Firstsource Solutions Employee Review

1.0
17 Jan 2019
Recommend
CEO approval
Business outlook

Pros

Free coffee manchines and water dispensers

Cons

I don’t even know we’re to start... Promises made around training that didn’t happen. Thrown onto phones with no clue. Strange office culture. Very cliquey. Direct bank staff talk to you like dirt because “they hate us”. Staff with personality disorders running riot. Failed to pay final wage. Breached my personal hr data (sent to wrong address) resulting in a “disciplinary” which they didn’t tell me about (because letters went to wrong address) were i was sacked, even though I’d resigned far before this. Seemingly didn’t notice the breach, it was me. Almost a week after I’ve realised they have done nothing bad send me an email “this has gone to HR”. I’ve also just discovered my details have fraudulently been used to sign up for subscriptions. I believe the two are related. Absolutely shocking. I’m sure they’ll respond to this saying “oooh that’s not what we’d expect yada yada yada get in touch yada yada yada” except, I have and they have failed to respond beyond “this has gone to hr”. REALLY bad form from firstsource. I am now with a far more reputable bank and it has to be said, the difference between them is....remarkable!

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Firstsource Solutions Response
7y
We are very sorry to know about your experience. We take your feedback sincerely. This is definitely not the culture we promote and live by. We would like to understand this better. Do share your contact details with us so we can take necessary action.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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