As such there are no Cons but compared to other BPO's the pay package is less which i dont consider as a con because you have a good growth opportunity.
Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.