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Firstsource Solutions

Engaged employer

Work life balance is so called thing here - Senior CSA Firstsource Solutions Employee Review

1.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

There more you sell the more you earn

Cons

Constant pressure was applied to the agent. They are fully fixed on sales instead of helping for technical support

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Firstsource Solutions Response
1mo
Thank you for your feedback. We’re glad to hear that the performance-based earning structure is a positive aspect of your role. We understand your concerns regarding pressure related to sales targets. Performance expectations are aligned with business objectives; however, we strive to ensure a balanced approach that supports both sales goals and quality customer service, including technical support where required.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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