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FirstService Residential

Engaged employer

Issues with Management - Administrative Assistant FirstService Residential Employee Review

1.0
2 Sept 2022
Recommend
CEO approval
Business outlook

Pros

Friendly people, helpful peers and workers.

Cons

Dishonest and lacking in proper communication skills. Tries to embody a team oriented workspace when in reality they are extremely opposed to anyone who questions or leaves the team. They do not take criticism well. And ultimately dishonest about their support of their team.

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FirstService Residential Response
3y
Thank you for the feedback. We are sorry to hear that your experience was less than positive as we strive to embody our culture of building great relationships. We appreciate your time and will use your comments to make positive changes. Take Care. Kaitlin Buccheri, Communications and Engagement Manager

Explore other reviews about FirstService Residential

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for.

Cons

Not many , sometimes the issues are not with the company itself but the property

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FirstService Residential Response
5d
We are happy to see that you are enjoying your experience with FirstService Residential. Thank you for your hard work and dedication! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
4.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture with strong core values and a collaborative environment. As a remote employee, the flexibility and work-life balance are a huge plus. The IT environment is also very dynamic — there are multiple systems, platforms, and technologies in use, so the work rarely feels repetitive or boring. The company is supportive of employee growth and development, offering training opportunities and access to a large online learning library. Another positive sign is the number of long-term employees; many people have been with the company for 5+ years, which says a lot about overall employee satisfaction and stability.

Cons

The company frequently changes business processes and technologies. While innovation is good, it can sometimes feel like just when you’ve fully mastered a system or workflow, a new tool or process is introduced. Workload can also fluctuate depending on business initiatives and project demands. Because it’s a large organization, there are a lot of layers of leadership — supervisors, managers, directors, VPs, etc. At times, it can be unclear who the correct point of contact or decision-maker is for certain situations.

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FirstService Residential Response
5d
Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to scale our processes and procedures ESPECIALLY when it comes to change management. We appreciate hearing about your personal experience with us and hope you continue to share your valuable feedback with our leadership teams! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
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