Pros
The benefits are excellent—generous PTO, great bonuses, paid tuition through Guild, and solid parental leave (3 months for paternity, 6 months for maternity). If you’re just here for the perks, Fidelity delivers.
Cons
You sell your soul to handle thousands of phone calls every quarter. The job is relentless, stressful, and offers little escape. Your screen is monitored at times, and every single call is recorded. If you dream of moving into a back-office role, forget it. The only real “growth” path is becoming a team lead (if you’re a top performer and extremely lucky, maybe after a year), which might eventually lead to management—if you stick around for 5+ years. Meanwhile, back-office managers ignore emails requesting shadow opportunities, and even if they didn’t, good luck getting off the phones long enough to take advantage of them.