Pros
-- Prestige of getting to tell people you work for Fidelity Investments, which everyone knows to be a good company. -- Good benefits/401k etc. I cannot stress this enough. -- Still better than many other companies out there -- You get to see some VERY interesting accounts daily and have some very interesting conversations. -- Some of the employees (read: not managers) are friendly.
Cons
-- Highly Tracked minute to minute punching in and out for every conceivable activity during the day. This gets old VERY FAST. -- Obsessive compulsive, paranoid, schizophrenic, micromanaged culture in which you are constantly under the microscope. -- Damned if you do, damned if you don't culture. They will find a way that you did something wrong, ALWAYS. Especially trade support. -- Pay not commensurate with job duties. (These financial phone conversations are extremely difficult, involved and stressful, especially with some of Fidelity's high net worth clients). -- Most of the managers are truly awful human beings. -- Horrible work schedules, hours, and and team inconsistency. Part of this is the nature of the beast, but they make NO effort to reduce the volatile and brutal nature of everyones schedules, teams collapsing every month, etc. -- Not much potential to truly learn. They teach you the Fidelity Way, which is useless for the rest of the world outside of Fidelity. --Poor work/life balance