Be careful not to think outside the very small box - Client Services Represenhtative Fidelity Investments Employee Review

Working at Fidelity will be frustrating for anyone who likes to think for his or herself. In the call center, you are considered close to a trained parrot, and the only value the company recognizes is your ability to regurgitate the same lines over and over. Even after considering very carefully how to word certain items with customers, a management intern with weeks of relevant experience who has very little understanding of your job will listen to your calls and tell you exactly how they want you to speak to customers, down to exact lines of text that won't work very well and will cause you more problems with customers. Thinking people will hate this. Work is very boring and rote. The tools provided to get the job done are poorly designed, and can hurt your call statistics. You will be assigned a queue for a specific pool of customers, and some are far worse than others. This too will affect your statistics.