Management by intimidation and threats - Client Support Specialist FIS Employee Review

1.0
12 Apr 2022
Recommend
CEO approval
Business outlook

Pros

Some clients can be nice.

Cons

Much of the client support division is getting slowly shipped to Manila. The clients are upset with the new IVR system. The current staff are quitting in droves and I keep getting told aren't getting replaced because they are short on recruiters also. There will be very little training. I feel terrible for anyone new here.

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FIS Response
4y
Thank you for writing a review. When it comes to our clients, our relentless pursuit of client excellence begins by listening to them. We have accountability measures at every step of the journey. In terms of training, we provide resources for colleagues to support their learning and offer a process for that development which includes defining career-growth goals and self-assessing competencies. Complementing self-assessment of needs, we have a rich offering of learning resources available to all FIS team members to address those self-identified skill gaps and development interests.

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5.0
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CEO approval
Business outlook

Pros

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Cons

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2.0
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Recommend
CEO approval
Business outlook

Pros

Decent Worklife Balance Good Office Amenities

Cons

No Opportunity for growth. Layoffs Constantly Poor Leadership

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