This job has an 80 percent attrition rate, what does that tell you?? - Membership Advisor Equinox Employee Review

2.0
3 Apr 2017
Recommend
CEO approval
Business outlook

Pros

- good training at the beginning - fun people & they are dedicated - If you get a good manager and a good team, you can make a lot of money and it is fun - If you love working out then it's honestly a great gym

Cons

When they first hire you, they make you interview with about 4 people. They'll send you to different clubs and when you are hired tell you that you will make 80g easy and that "people will just throw down their credit cards." Then they send you to a week sales training where they try to get you to "Drink the Equinox Kool Aid." After you are put in your clubs you start meeting with people and it's MUCH harder than you think. Took me about a year to get good at the job, and when I did, I made a lot of money. HOWEVER, the company says it's a wellness company, but they expect you to be a sales robot and can treat you terribly. (Keep in mind I was the best they had). Here are some examples: - As a membership advisor, You will literally have no life - You are scheduled for 9 hours a day, all at different and weird times - You MUST work one weekend day - they encourage you not to take breaks, or if you do only to work out - at the end of EVERY month you work at least 12 hour days or longer - Work like balance is super difficult - I personally had a bad manager who negated any feedback - When I tried to advance in the company I was dissuaded and nitpicked I really can not state how much they take advantage of their employees. You are only as good as your last sale and 80 percent of people leave, you hardly recognize faces. If you are considering taking a job here, DO NOT. I feel like I wasted a huge part of my life.

Explore other reviews about Equinox

5.0
10 Feb 2026
Recommend
CEO approval
Business outlook

Pros

good benefits even for part time employees

Cons

hard to get a raise on your hourly wage

5.0
5 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Free Equinox membership. Easily one of the biggest perks. You get access to a premium gym that normally costs hundreds of dollars per month. Health and fitness environment. You're surrounded by people interested in wellness, and many coworkers are into fitness. Customer service experience. Great resume builder if you're moving into hospitality, sales, banking, or corporate roles. Professional atmosphere. Equinox expects a polished appearance and high-quality service, which can help build professionalism. Networking opportunities. Members often include business owners, executives, and professionals in West Palm Beach. Relatively straightforward work. Most duties include greeting members, answering phones, checking members in, updating accounts, and keeping the lobby organized.

Cons

Pay is relatively low compared to the expectations and cost of living in South Florida. Many employees cite compensation as a downside. Can't call out sick.

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