Nice people but the job was much more account service than sales - Digital Sales Executive Elsevier Employee Review

3.0
6 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Nice people and good benefits.

Cons

Sales people end up wasting too much of their time with account service detail work that should be handled by another department.

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Elsevier Response
1y
Thank you for your contributions while you were with us. We would have loved for you to have this Sales-related issue raised with your manager, team, or HR partner while you were here. However, we're committed to ensuring our sales teams can focus on what they do best: building solid relationships and driving growth. We understand that account servicing tasks sometimes distract from core sales activities. Still, they must be done, and we’re actively working on solutions to streamline support processes.

Explore other reviews about Elsevier

5.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Industry leader Great benefits Incentive trips Invests heavily in its employees

Cons

Processes can be burdensome and clunky at times

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Elsevier Response
1mo
Thank you for this balanced and thoughtful review. We're glad to hear that our benefits and investment in people are making a positive impact, those are commitments we take seriously. On the process feedback: Leadership is actively reviewing operational workflows, and the advice to listen more closely to employee feedback is something we're holding ourselves accountable to. If you're open to it, we'd encourage you to bring specific examples forward through your team or people and culture contacts. Change is most effective when it's grounded in the real experiences of the people doing the work, and that means you. Feel free to reach out to us at elseviergdrev@elsevier.com to provide more information Thank you for staying engaged and for caring enough to share this. It matters.
4.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-Great company -Team has talented, experienced account managers and product experts who know the territory well

Cons

West team management is heavy on micromanagement and sets unrealistic territory targets without rep input — high turnover, and long tenure in company seems to shield this manager from accountability and growth

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