Pros
Decent pay, very affordable benefits, no weekends,home life balance, management in house works well with employees.
Cons
No refresher training, supervision is a joke! 3 out of 4 rather gossip than assist in the MMP department. I feel that current reps as myself were not prepared to deal with some real life issues that are on day to day calls, refresher training should be mandatory in a company this size and field of service. My complaints are not a reflection of the company, but more so the individuals who they employ. It's almost as if I were in highschool again! Varies cliques, this is only in the department I currently am in, which is MMP. Quality Assurance, will score you based on how they feel that day or about you, which ever they choose! Low quality scores puts you either low ranking for shift bid or sadly enough termination. Pay is decent depending on the level of work you do, customer care here is another label of switchboard operator and the pat does not quite equate to the job responsibilities.