Laid Off due to lack of work - Anonymous employee EXL Service Employee Review

3.0
29 Nov 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working from home. Flexibility on hours worked. Pay was less than the industry standard but it balanced out when you factor no transportation cost, clothing and meals since you are a remote worker.

Cons

Working from home as a remote claims arbitrator seemed to be an ideal job but the work load was dependent upon cases provided to the company from insurance companies in which they have contracts. In less than a year, the workload started to trickle in and EXL was not able to maintain their remote staff. The most devistating part is there was no real notice or preparation for the layoff and the company made promises prior to hiring a group that they forecast an increase in business.

Explore other reviews about EXL Service

5.0
8 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good experience with big clients

Cons

Hikes arent that great !

1.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Location, building amenities, nice view

Cons

Pay is terrible.. work load increases but pay stays the same. Ten cent or less pay increase every year. No room for advancement. A lot of favoritism in office, management trains new hires incorrectly and employees have to Pick up the slack. There is no respect in office from management to employees. No assistance from management. You get talked at , not talked to like an adult. Management will clock you out if you go over a minute of your 15 minute break, you are expected to tell management when you are going to the restroom and they will contact you while in bathroom. Policies are not followed.

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