EXL Service Reviews

3.5

61% would recommend to a friend

(8,137 total reviews)
avatar

Rohit Kapoor

78% approve of CEO

61% positive business outlook

EXL Service has an employee rating of 3.5 out of 5 stars, based on 8,137 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

8K reviews
1.0
20 Jun 2015

Too demanding

Recommend
CEO approval
Business outlook

Pros

work with indian leadership who are smart i.e pretend to work but actually don't. pass their work to reports showing them a carrot which in reality, you never get

Cons

long hours, make you feel worthless, very demanding leadership lack proper vision: you accept whatever comes your way only target - get the revenue it doesnot matter what you do

3.0
29 Nov 2017

Laid Off due to lack of work

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working from home. Flexibility on hours worked. Pay was less than the industry standard but it balanced out when you factor no transportation cost, clothing and meals since you are a remote worker.

Cons

Working from home as a remote claims arbitrator seemed to be an ideal job but the work load was dependent upon cases provided to the company from insurance companies in which they have contracts. In less than a year, the workload started to trickle in and EXL was not able to maintain their remote staff. The most devistating part is there was no real notice or preparation for the layoff and the company made promises prior to hiring a group that they forecast an increase in business.

1.0
5 Apr 2024
Recommend
CEO approval
Business outlook

Pros

no pros... join only for cons

Cons

they hired us via campus placement from NIT in 2022 for the batch of 2023 ... and kept delaying our onboarding with bogus reasons.... their management is the worst.... HR are absolutely terrible.... no proper communication between them and their employees.... and now in 2024 after 1 year gap after we got graduated, they told that they can't onboard us and revoked our offer telling us they're heading towars new generative AI and all, being from NIT if they'd have given us training on that we could have been valuable resources for them too. What about our one year? They've destroyed many freshers life.... I pray to almighty that their this so called MNC get dusted to the ground soon

Viewing 1 - 3 of 8,137 Reviews

Glassdoor has 8,370 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.