16 Mar 2026
ERA Group Response
3moThank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations, and we genuinely appreciate you sharing your perspective. At ERA Group, we take all feedback seriously and continually review our franchise model and support to ensure clarity, value, and the right foundations for success.
Outcomes can vary from franchisee to franchisee, and across our global network of 800 franchisees, the majority have built strong, high-performing businesses. We’re committed to providing the tools, guidance, and transparency needed to support franchisees in achieving their goals.
We also encourage prospective franchisees to carry out thorough due diligence and speak to a range of current and former franchisees to gain a balanced understanding before making a decision.