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      EF (Education First)

      Engaged employer

      EF (Education First) reviews

      Tough Time For the Travel Industry - Customer Success Specialist EF (Education First) Employee Review

      3.0
      11 Aug 2025
      Customer success specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      - great friends, positive peer-to-peer environment - good company to join as an entry level to build your resume

      Cons

      - lower level employees do not matter to senior leadership - plans are often rolled out macro without thinking about how they will impact the micro - if you end up in the customer success pipeline, there are little to no avenues out - stay out of this role if you can - compensation - mass layoffs in multiple divisions of the company in 2025

      avatar
      EF (Education First) Response
      10mo
      Thank you for taking the time to share your experience. We’re so glad to hear you valued the relationships you built and the opportunities to grow your skills early in your career at EF! We’re sorry to hear about your concerns regarding leadership, career mobility, and recent changes in the organization. Your feedback is important, and we encourage you to reach out to hr@ef.com if you're open to sharing more.

      Explore other reviews about EF (Education First)

      5.0
      27 Feb 2026
      Housing manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - Opportunity for quick advancement - Trainings for new managers - Culture of innovation and entrepreneurship - Global connections; opportunities to travel - Fast-paced work environment - Friendly, supportive teams

      Cons

      - Low pay (industry) - Burnout / overworked during peak seasons

      avatar
      EF (Education First) Response
      3mo
      Thank you for sharing your experience! We’re glad to hear you’ve found opportunities for early career development, leadership training, and global connection during your time at EF. Creating a vibrant culture where colleagues can learn from one another and grow quickly is something we care deeply about. We also appreciate your perspective on compensation and workload during busy seasons. Supporting our colleagues’ limitless potential while helping them make a real impact through their work is important to us, and feedback like yours helps us continue to reflect on how we support our teams.
      4.0
      2 Jun 2026
      Tour leader
      Recommend
      CEO approval
      Business outlook

      Pros

      You get to choose your tour and recruit the students you want to bring. The paid chaperone ratio is 6:1, so it is very manageable. The tours are great and the local experts are wonderful.

      Cons

      Company support is variable. There is high turnover and new consultants are very sales motivated and don't always get the nuances of your school or community group. I have had some WONDERFUL concusltants, but they have always been promoted before I get to work with them again.

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