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EF (Education First)

Engaged employer

Flexible, great communication, challenging client interactions - On Tour Support Coordinator EF (Education First) Employee Review

5.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good training, good communication especially for a remote position, flexible, great management

Cons

Scheduling and staffing effectively could be challenging due to unpredictable nature of emergency response, which caused both understaffed shifts and overstaffed shifts. In addition, phone-based customer service can be emotionally challenging - customers in stressful situations can often be difficult to deal with.

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EF (Education First) Response
2mo
Hearing that the training, communication, and management stood out, especially in a remote setting, is really meaningful. Thank you for sharing! As you mentioned, the nature of emergency response is inherently unpredictable. Our phone-based support in high stress situations can be central to defining the experience for travelers, and the people who handle it are a big part of that. We’re proud of the team you were part of and hope the skills you built here continue to serve you well.

Explore other reviews about EF (Education First)

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun place to work at. Lots of opportunities especially early on in a career.

Cons

Sometimes salary is not as competitive as other places in Boston area.

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EF (Education First) Response
1mo
Well this is what it's all about! Early career opportunities while having fun along the way is a big part of what we hope people experience working at EF, and we are happy to hear this in your reflection. Thank you for sharing your note on compensation as well. We review our compensation packages regularly to make sure they align with our industry standards, and we appreciate your perspective on that.
4.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Large organization with all the associated benefits, still lets products operate individually which builds career autonomy and flexible tech stacks

Cons

Pace of work and lack of focus is unwarranted for industry EF is in, engineering can be disconnected from the broader business.

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