Pros
- Renumeration, bonuses and discount is not bad - Work life balance is good if you are efficient - Fantastic company culture, management were kind and compassionate, very easy to make friends - Interesting/cool products - Annual conferences and events are fun and a good break from the day to day. - Regular customers CAN be good, but this can also be a con, the nature of this business can attract some... "Interesting" people. - Great sense of identity being the face of your store in a local community
Cons
- Extremely difficult to progress and grow, I was fortunate enough to be hired in 2010, when the business was in the tail end of growing, and while I worked hard to get to SM level from a casual, I was in the right place at the right time. - Due to the company only hiring casual staff, you will start with 3 hours a week if you are lucky, and it's very difficult to train someone to use the very complex systems and KPI's, retain that information week on week and improve. It would take my casual staff 6+ months to "get it", But if I wasn't forced to have a certain team size, and just be able to give that person 2 shifts a week at least, they would understand everything and provide much better service much sooner. - Wage budgets are very small, outside once a year in December. If every store had smaller core teams with a few staff getting a few shifts a week, the product and system knowledge would improve dramatically. - The work load in December for about 3 weeks would absolutely snowball out of control, and because my team of 15 3-hour-per-week casuals would not know what they're doing, stress on ASM/SM would increase tenfold.