I did not know what to expect but was disappointed anyway. - Shift Leader Dunkin' Employee Review

2.0
5 Mar 2019
Recommend
CEO approval
Business outlook

Pros

You get to eat donuts. The staff is friendly.

Cons

Rude customers. Untrained staff. Completely incompetent new hires who are put on the floor their first day and expected to know it all.

Explore other reviews about Dunkin'

5.0
6 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working at Dunkin is fast-paced, fun, and team-oriented. Great coworkers, flexible hours, and a steady flow of energy make each shift enjoyable

Cons

No cons, overall good place

3.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Tips can be great in the morning, and the free coffee makes for a great pick me up.

Cons

Management can sometimes brush off issues when they're brought up directly, and there seems to be a severe disconnect between what the owners/franchisees want in the store and what management actually allows to happen, which can cause rifts on shift.

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