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      Dunkin'

      Part of Inspire Brands

      Engaged employer

      Dunkin' Reviews

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      3.3

      43% would recommend to a friend

      (13,452 total reviews)

      Paul Brown

      50% approve of CEO

      36% positive business outlook

      Ratings by category

      3.4

      Diversity and inclusion

      3.0

      Work/Life balance

      2.8

      Culture and values

      2.7

      Senior management

      2.7

      Career opportunities

      2.4

      Compensation and benefits

      Dunkin' has an employee rating of 3.3 out of 5 stars, based on 13,452 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Dunkin' employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

      Reviews by job title

      13K reviews
      3.0
      28 Jul 2024

      It's OKAY

      Shift manager
      Recommend
      CEO approval
      Business outlook

      Pros

      One free Donuts for ever 2 hours of work a day and a free cup of tea or instant coffee per shift.

      Cons

      Past Management where very overwhelming and blaming same staff member without proof of misconduct. Bullying new staff member and no support for store managers . TELLING staff to use personal vehicles to collect other Donuts from another store if they are running low with Max $8 -$12 extra for going to another store. Understaffed when needed then overstaffed when store are slow. Calls you when it's your day off to "help" sort out problems in the store or to complain that you did samething wrong.

      1.0
      3 Nov 2021

      Respect Isn't Mutually Guaranteed - Refuses to Recognize Problems and Fix Them

      Shift manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Lots of hours, the people you'll be working with are lovely. Work is straight forward - handing out donuts, making drinks, cleaning, just depending on the person since it's a relatively high paced environment.

      Cons

      There is this pressure to not say no to having to cover shifts - depended on highly to the point you have to put aside your own prior engagements because stores are understaffed. Pay isn't matched up with how you are treated. You are blamed for things that are out of your control.

      3.0
      3 Nov 2025

      Not good for full time job

      Shift manager
      Recommend
      CEO approval
      Business outlook

      Pros

      cold area, there are aircons

      Cons

      - only one person per shift (11 hours working straight) - no proper lunch breaks (cannot close shop if we need to go on a break)

      Viewing 1 - 3 of 13,452 Reviews
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      ReviewsDunkin' reviews

      Glassdoor has 14,020 Dunkin' reviews submitted anonymously by Dunkin' employees. Read employee reviews and ratings on Glassdoor to decide if Dunkin' is right for you.