What to say - Customer Support Specialist (Bilingual French) Diligent Employee Review

3.0
14 Nov 2024
Recommend
CEO approval
Business outlook

Pros

Work from Home Autonomy in dealing with calls and emails

Cons

Staffing levels are far too low Staff turnover Too many cowboys not ebnough Indians

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Diligent Response
1y
Thank you for sharing your feedback regarding staffing levels and staff turnover. We are actively recruiting for open positions and implementing new strategies to improve employee retention, such as enhancing our compensation and benefits package, investing in people management development programs, and offering expanded learning and development opportunities through our dedicated platform, Compass. We value your input and encourage you to share any specific suggestions or concerns with your manager or HR partner. You can also reach out confidentially to hrconfidential@diligent.com. Your feedback is invaluable as we continually strive to improve the employee experience—thanks for taking the time.

Explore other reviews about Diligent

1.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent pay, unlimited PTO and good benefits

Cons

Leadership will tell you want you want to hear to keep you focused on being a BDR instead of helping you get promoted. Majority of AE type roles are not posted internally and do a ton of external hiring instead of promotions.

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