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      Diligent

      Engaged employer

      Diligent Reviews

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      3.1

      50% would recommend to a friend

      (850 total reviews)

      Brian Stafford

      53% approve of CEO

      44% positive business outlook

      Ratings by category

      3.3

      Diversity and inclusion

      3.2

      Work/Life balance

      3.1

      Compensation and benefits

      3.0

      Culture and values

      2.8

      Senior management

      2.8

      Career opportunities

      Diligent has an employee rating of 3.1 out of 5 stars, based on 850 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Diligent employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      850 reviews
      1.0
      25 Feb 2021

      Spend Spend Spend - but not where it counts

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Used to be a fun place to work. Used to be.

      Cons

      Shaft incoming in 3...2...1 Diligent used to be an excellent place to work. Everyone around you was as committed as you were, driven and motivated. Management was supportive, initiatives were welcomed, there was a real sense of 'team spirit' - you felt like we were all on the same team, all pulling in the same direction, all trying to get to the same place. About 6 months ago everything changed overnight. From saying "we're all in this pandemic thing together" the CEO turned around and gutted the company. Product and Support got shipped overseas (where it's cheaper - someone should tell him about "fast, cheap, good - pick 2"), product managers who weren't cut loose left of their own accord, tech development got screwed to the extent that the Chinese wall which in well-run software companies exists between Dev and QA (if you need to have the logic for this explained the you're probably Diligent management) was done away with and QA now reports to Development. Go figure. Not that it really matters anymore. Having slashed and burned his own workforce, Diligent's CEO has convinced his backers to give him enough money to make not 1 but 2 acquisitions, dropping $1.3bn+ on the transactions. I wonder if the people who work for the acquired companies (Steele and Galvanize, I'm talking to you) know that Mr. Stafford excels at one thing only, and that's talking out of both sides of his mouth at once. Per Forbes, "We believe that the 2020s-plus will all be around the ethical business and stakeholder capital". Shame that this only extends as far as his front door. Treating his employees ethically, treating them as stakeholder capital, is an alien concept. If I worked for either of these companies I'd be polishing my resume and making a dash for the door. That's certainly what I'm doing.

      avatar
      Diligent Response
      5y
      We appreciate the honest feedback as difficult as it may be to read. As you know we have grown rapidly over the last 4 years and in Q3 of 2020 we decided to pause, reset and make structural changes to position Diligent for our next wave of long-term growth. We recognize this has been challenging for some of our colleagues, and we have strived to be generous and considerate in supporting those impacted. This wasn’t a decision we took lightly, as making such significant changes isn’t something we do regularly, and certainly not in the last 4 to 5 years. We did, however, believe the best path to sustainable growth is to better align our solutions around our clients and connect teams in certain locations to make it easier for our teams to collaborate. And with a focus on the long-term, we also doubled down on increasing the breadth of our solutions through mergers and acquisitions. In any tough decisions we make, we remain long-term focused on what’s best for our clients and employees. Our talented teams are growing with over 150 current open positions. We are dedicated to driving impact for our clients and on shaping the GRC category. We sincerely regret that you believe we missed the bar we work to achieve for our employees’ experiences or that you don’t feel that we are authentic in taking a long-term perspective and our aspiration of building the leader in GRC. You’re invited at any time, if you’re willing, to anonymously share any more specific feedback with us at hrconfidential@diligent.com so we can continue to learn and improve. Thank you again for sharing your comments. - Avigail Dadone, Chief People Officer
      2.0
      8 May 2022

      Good ambition, poor execution

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Diligent has some very talented people, and is in a strong market position. Employees are generally well compensated and the company seems to genuinely want to be an ethical employer.

      Cons

      Unfortunately, the company is poorly run from the top down. Planning is almost always after the fact. They closed the Christchurch office (primary dev centre for the only product that actually turns a profit) and then asked the people being made redundant to figure out how to implement this change. The product is grossly under-resourced, leading to constant firefighting.

      avatar
      Diligent Response
      4y
      Thank you for sharing your perspective with us. We certainly agree that our people are a huge part of what make Diligent an employer of choice, and we strive to ensure all our team members feel valued and competitively rewarded for their efforts. To your specific feedback, our decision to close our Christchurch office in New Zealand was made only after extensive analysis of how best to enhance collaboration across our team and drive greater impact for our clients. In fact, the feedback we were hearing was that it was difficult for employees to collaborate in real-time and move with agility due to vast time zone differences. We don’t underestimate how difficult these changes were for any team member who was impacted and took every available step we had to support them. More broadly, this year we have made it a focus to cascade goals throughout our entire organization to promote greater strategic clarity and alignment. If you have more specific ideas or suggestions on how we can improve and better support you, please speak with your manager or ELT member so we can be responsive to your concerns. You can also email us anonymously at HRconfidential@diligent.com. Thank you again. -Avigail Dadone, Chief People Officer
      2.0
      8 Jun 2021

      Good company, bad future

      Database administrator
      Recommend
      CEO approval
      Business outlook

      Pros

      Company give lot of opportunity to increase my knolowdge

      Cons

      Not realiable on the future of the company

      avatar
      Diligent Response
      4y
      Thank you for your comments. We strive to empower all of our people with opportunities to learn and build new skills as they advance their careers, so we’re glad to hear you’ve benefitted from that. As for your second comment, we believe Diligent has a very bright future as the world’s largest GRC SaaS company. We are intensely focused on executing a strategy for long-term sustainable growth, building on our proven commitment to serving our clients’ needs with innovative products and concierge-level service. If you have more specific feedback, we’d be happy to hear it at confidentialHR@diligent.com. We appreciate your continued contributions to our team. - Avigail Dadone, Chief People Officer
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